Frequently Asked Questions

We seal a high-powered negative-air machine to your main trunk line, then run rotary brushes and compressed whips through each supply and return run to dislodge debris. The vacuum pulls it all out through one controlled exit point. We photograph the interior of every run before and after. The process takes 2.5-4 hours for a typical single-system home in The Woodlands.

Every run is photographed before and after. You receive those photos, plus a completion report showing what equipment was used and what we observed. If a run is inaccessible or damaged, we note that too. Haven Standard Clause 4 requires evidence on every job - photos and readings of what we actually found, not what we felt about it.

A single-system home in The Woodlands typically takes 2.5 to 4 hours. Two systems, older homes with rigid ductboard in Grogan's Mill or Panther Creek, or sealed crawl spaces add time. We give you a real arrival window and text when the tech is on the way - Haven Standard Clause 2.

Every 3 to 5 years for most homes here. The Woodlands sits in a high-pollen zone with long, humid summers that keep AC systems running 8-9 months a year. That combination pushes more bio-growth and particulate into ductwork than drier climates. Homes with pets, recent renovations, or residents with allergies lean toward the shorter end. We inspect and advise based on what we photograph, not a calendar.

Clean ducts move air more efficiently, but the savings are modest - usually 5-15% on HVAC runtime, not a dramatic drop. The real benefit is indoor air quality and reduced strain on your blower motor. We tell you what we found, not what we felt about it. If your ducts are heavily obstructed, you'll see the difference in the photos.

You can vacuum registers and change filters, but you cannot reach the full duct system without sealed negative-air equipment and rotary agitation tools. More importantly, disturbing decades of accumulated debris without proper containment releases it into your living space. We recommend a trained professional for anything beyond surface cleaning. The investment in proper equipment and containment is substantial; the risk of making your air quality worse is real.

We run Rotobrush brush-and-vac systems for residential ductwork, paired with Nikro high-capacity negative-air machines for whole-house jobs. For sanitization and containment, we use Abatement Technologies HEPA filtration. The right tool depends on your duct material - flex, rigid metal, or ductboard - and we select accordingly rather than forcing one machine on every home.

A run is the trade term for a single duct line from the plenum (the main distribution box) to one register. A typical The Woodlands home has 12-18 supply runs and 3-5 return runs. We clean and photograph every run, not just the accessible ones. The brand name CleanRun comes from this: a clean run is both the thing we deliver and the condition we leave it in.

We offer EPA-registered sanitizers as an optional add-on, quoted separately. We do not fog unknown chemicals into your ductwork as a default. If microbial growth is present - common in The Woodlands' humid climate - we show you the evidence, explain the treatment options, and let you decide. Haven Standard Clause 1: everything in writing before anyone starts.

Every pro working under our name is required to hold the license and insurance Texas requires for HVAC and indoor air quality work. License numbers are on your written estimate and completion report. Haven Standard Clause 3: verified crews, with documentation you can verify.

This location is independently owned and operated by Tomas Reyes, serving The Woodlands since the branch opened. The Haven Standard - the flat-price system, the photo documentation, the written warranty - comes from CleanRun Air Duct Cleaning, the brand established in 2013. The local team, trucks, and neighbor relationships are ours.

We prefer an adult present at the start to confirm the scope and at the end to review the photos. You don't need to follow us room to room. Many homeowners in Cochran's Crossing and Indian Springs run errands once we've begun, returning for the walkthrough.

We answer the phone 24/7 at (346) 248-1474, and our live coordinator will connect you with the local team. True duct cleaning emergencies are rare - usually post-fire smoke damage or water intrusion requiring immediate attention. For scheduled maintenance, we book appointments during normal business hours. We don't manufacture urgency; we answer when you call.

Most The Woodlands homeowners book 3-7 days out. Spring and fall fill faster when HVAC contractors recommend duct cleaning alongside system tune-ups. We don't promise same-day or next-day slots we can't keep. What we do promise: a real arrival window, a named tech, and a text when they're on the way - Haven Standard Clause 2.

Call or text us. We don't charge for reasonable notice changes. We ask for 24 hours when possible so we can fill the slot with another homeowner in The Woodlands, Tomball, or Spring waiting for service.

Every job carries a written warranty against workmanship defects, documented on your completion report. If debris returns due to our error - a missed run, an access panel left unsealed - we return and correct it at no charge. Haven Standard Clause 1 and Clause 5 together: the price and the promise, both in writing before we start.

Show us the photos. If our work doesn't match what we documented, we make it right. We don't hide behind fine print. The Haven Standard exists because the industry it replaced had none - no photos, no written scope, no recourse. Since 2013, CleanRun has photographed the inside of every run before and after, because that is the only way a customer can tell the difference between real work and a vacuum noise.

We guarantee we will clean what we quoted, document it, and leave your system as we found it structurally. We do not guarantee specific medical outcomes - air quality improvement depends on many factors beyond duct cleanliness, including filtration, humidity, and source control. We show you what we found and what we removed. The evidence is in the photos.

Yes. Your completion report with before-and-after photos, equipment used, and warranty terms is emailed to you within 24 hours. Keep it for your home maintenance records and for any future sale of your home in The Woodlands market. Documentation is Haven Standard Clause 4 in action.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning The Woodlands, serving The Woodlands, Tomball, Conroe, Spring, Pinehurst, Willis, Humble, Aldine, Jersey Village, Atascocita, Cleveland, and Hunters Creek Village since 2013.